1.1 Wynncom Digital Devices Private Limited is a company incorporated under the Companies Act, 2013 and having its registered office at WZ-106/101, Rajouri Garden Extension, New Delhi- 110027 and carries its operations and activities under the brand Lime.ai.This
website www.lime.ai (Website) and the mobile application (Mobile App) has been set up, and is operated and maintained by Wynncom Digital Devices Private Limited. Lime.ai acts as an electronic marketplace and an intermediary that provides an electronic venue for
sale of goods and services (Products) by Wynncom Digital Devices Private Limited itself and third party sellers (Vendors) to the end customers.
1.2 The terms We / Us / Our used in this Policy refer to Wynncom Digital Devices Private Limited and the terms You/ Your/ Yourself in this Policy refers to the users of the Website / Mobile App Users i.e.
(a) Sellers of Products on the Website / Mobile App;
b) Buyers of Products on the Website / Mobile App; or
(c) All persons who visit or access this Website / Mobile App, or avail any of its functionalities or use any data or information available on the Website / Mobile App in any manner.
4.1 Collection of Information: Wynncom Digital Devices Private Limited may request for, collect or gather such Information (which shall include data) as it deems necessary, relevant or incidental for rendering an improved shopping experience to Users and for other purposes as specified
in Paragraph 6 below.
4.2 Personal Information: Such Information may include Personal Information relating to Users such as
(a) Users name, address, telephone number, e-mail address, postal address, delivery address (if different), gender, purchase history etc.
(b) financial information such as bank account or credit or debit card information;
(c) physical condition of User;
(d) a description of the item requested or purchased;
(e) the internet protocol (IP) address of Users computer;
(f) any other sensitive personal data or information relating to the User as defined under the applicable Rules under the Act. Non-personal Information: Wynncom Digital Devices Private Limited may also collect certain non-personal Information from the User, when the User visits and / or uses the Website/Mobile App. Such non-personal Information would include but not be limited to information such as geographical location of User, IP address, type of browser, operating system of Users device, environmental details like indoor temperature and details of usage of Website/Mobile App etc. Such non-personal Information is collected through various ways including cookies. Cookies are text files placed on Your computer, to help the website analyse how You use the site. Such information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the online experience of the User and plan advertising and promotions. The sensor data from Mobile App is analysed by our AI/ML engine to provide better comfort settings for user.
5.1 The information referred to above may be collected or received by Wynncom Digital Devices Private Limited (a) directly from the User or user Mobile App, when the User either provides any specific information on the Website/ Mobile App; or (b) from use of the Website / Mobile App
by the User; or (c) from third parties who have collected any Information relating to the User, and who have shared it with Wynncom Digital Devices Private Limited.
5.2 There are times when You may provide information to us voluntarily, otherwise than through use of the Website/ Mobile App. This occurs when You provide Your feedback to us through e-mails, return forms, letters or telephone calls. We may use this information to respond to Your query and to keep track of feedback received from You.
Wynncom Digital Devices Private Limited may collect, store and use Information for any purpose as may be permissible under Applicable Laws, including but limited to the following:
(a) To display the Users business listing or Product offerings across the Website/ Mobile App to fetch maximum business opportunities for the User;
(b) Facilitation of Your use of the Website/ Mobile App, handling and execution of orders placed on the Website/ Mobile App by the User, process payments, communication with User about orders etc.;
(c) Respond to any inquiries posed by the User;
(e) Maintain accounts of the User, display contents inputted by User such as User profile, User wishlist etc.;
(f) Help recommend to the User merchandise and services that may be of interest to him / her;
(g) Personalize Users experience on the Website / Mobile App by presenting advertisements, Products and offers tailored to the Users preferences;
(h) Customization, administration etc. of the Website / Mobile App, location of errors, Website / Mobile App testing, data analysis for the Website / Mobile App etc;
(i) Provision of various services on the Website / Mobile App;
(j) To protect integrity of the Website / Mobile App, improve our platform, prevent or detect fraud or abuse of our Website / Mobile App;
(k) To conduct analytical studies on various aspects including User behaviour, User preferences etc.
(l) Enable third parties to carry out technical, logistical or other functions on our behalf;
(m) To permit employees of the Company to contact Users, and enable them to implement the orders placed by Users, resolve User queries, issues, grievances etc.;
(n) To trace computer resources of any person for the purposes of determining compliance with the provisions of the Information Technology Act, 2000 and / or any other law for the time being in force.
7.1 Wynncom Digital Devices Private Limited considers the Information about its customers as an important part of its business. Accordingly, Wynncom Digital Devices Private Limited shall not engage in sale of Information relating to Users to third parties. However, Wynncom Digital Devices Private Limited may share User information with third parties
in the circumstances specified herein below, after reasonably assuring itself that such third parties have undertaken to maintain confidentiality of Personal Information relating to the Users:
(a) Third Party Vendors / Service Providers etc.: Personal Information relating to Users may be made available to the third party Vendors, distributors etc. who sell their Products on the Website / Mobile App. Further, Wynncom Digital Devices Private Limited may engage third party service providers to render various services, and perform various functions in relation to the business undertaken on the Website, and / or for the Purpose(s) discussed in Paragraph 6 above. For instance, Wynncom Digital Devices Private Limited may engage third party service providers for maintenance of its Website / Mobile App, fulfilment of orders, delivery of packages, analyzing data, providing marketing assistance, processing of credit card payments, provision of customer services etc. Such third party service providers / Vendors would have access to Personal Information of Users for the purpose of performing their functions / rendering their services etc. Wynncom Digital Devices Private Limited also provides voice control options using devices like Amazon Alexa, Google Assistant, IFTTT and more. Wynncom Digital Devices Private Limited provides an interface for you to grant consent to these third party to access our system through authorization token. Please refer to corresponding privacy policies of these providers.
(c) Government Agency: Wynncom Digital Devices Private Limited may share any Information relating to Users
(i) with Government agencies mandated under the law to obtain Information relating to Users from Wynncom Digital Devices Private Limited; (ii) any third party, when Wynncom Digital Devices Private Limited is required to disclose the same under an order of a Government or judicial authority under any law for the time being in force, or where such disclosure is necessary for the compliance of a legal obligation.
7.2 Wynncom Digital Devices Private Limited will share Your Personal Information internally with such persons who need it to complete Your purchase or carry out Your instructions regarding the receipt of marketing information. Only employees with a strict need to access data to provide you with our Services are given access. Examples of such needs include customer support, marketing, product development, development of the AI/ML algorithm, and development / testing of backend server and smartphone application.
7.3 Wynncom Digital Devices Private Limited shall keep sensitive personal data or information for only as long as the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
Wynncom Digital Devices Private Limited relies on Users to notify it of any changes in personal information. Should any inaccurate information come to Wynncom Digital Devices Private Limited attention, it will investigate and correct the information and, if necessary, apprise the User of the change. Only those staff members who need the Users personal information in order to respond to the Users requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in Wynncom Digital Devices Private Limited computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons. their personal information is kept until we are notified that they no longer want their information stored.
In order to make every effort to ensure that Your experience on the Website / Mobile App is secure, we use encryption technology to protect You against the loss, misuse or alteration of Your personal information. When You fill out any contact forms or access Your account, a secure server encrypts all of Your information through the use of Secure Socket Layers (SSLs). To be sure You are browsing secure pages for transactions, check Your Web browsers status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in Your web browser to tell You that You are viewing a secure web page. Also, all browsers display an s after the http (https://) in the Web site address to indicate that You are in a secure environment.
You can block cookies by activating the setting on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.
The Users have a choice to opt-out of receiving non-essential (promotional, marketing related) communications from us, after setting up an account.
In order to remove Your contact information, please visit Unsubscribe.
In compliance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: WYNNCOM DIGITAL DEVICES PRIVATE LIMITED ENERGY TECHNOLOGIES PRIVATE LIMITED
Address: 221, PHASE 1, UDYOG VIHAR, GURGAON, HARYANA, 122016
Phone: +91-124 403 5614
Time: 9:00 AM to 6:00 PM
The Website and Mobile App are designed and targeted to users who reside in the Republic of India and is governed by and operated in accordance with the laws of the India. By accessing and/or providing personal information through the Website / Mobile App, you confirm that you meet the legal requirements for disclosure of personal information in your jurisdiction.
Wynncom Digital Devices Private Limited,Plot No. 446-J, Sector-8, Phase-IV, Imt Manesar,Gurugram, Haryana 122051
Lime.AI, 318, 9th H Main Rd, HRBR Layout 1st Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043